FAQ

FAQ

We accept clients who are over the age of 19. We also accept all clients who are licensed for marijuana purchase, regardless of age.
This is a tough question, especially if you have never heard of us. We have spent a great deal of time building up our clientele and proving just how trustworthy we are. We do not run Mind Shatter like a marijuana business, we offer medical services. This is why you are our clients and not our customers. We pride ourselves on our ability to assist clients in getting the medicine they need. We know some of our clients have been taken advantage of in the past by other dispensaries or off the street. We try to protect our clients from putting themselves in this situation again. We provide clients with safe access to medicine at any time and access to our representatives. Although we cannot legally say we provide medical advice, we do answer clients questions to the best of our abilities. This is one of the many reasons we are different.
At this time we accept email money transfer and bitcoin.
It is not our primary focus, but please contact us. We can discuss options.
We keep your order on hold until the payment is received. If no payment is received after 24 hours, we will cancel the order.
Please look at your package prior to opening. Try to visually inspect if all the items are in the package. Please send a picture of your unopened package so we can see what is missing. If you break the seals on our packaging the product, it will be difficult to verify what is missing. If you have opened the package, we will verify with the person who packed it. We will try to accommodate you, but no guarantees.
We keep our concentrates in the fridge until they are packaged. Please be advised that due to circumstances that are out of our control, such as summer heat, humidity and even time there is always a risk that your shatter could turn to wax or budder by the time you receive it. We have not have this issue with any clients yet, but shatter turning to wax/budder is not uncommon when exposed to heat. This does not make your shatter any less safe or less potent. In fact, the terpenes and aromatics will be more present and the flavor will be increased. We do not offer any reimbursement or refunds if your shatter turns to budder or wax.
Yes, shipping is free for orders over $300.
We mail package with both Canada Post and Purolator. We ship very discreetly, primarily in boxes.
If you have more questions check out our website, we have answers! Alternatively, contact us at [email protected]